Customer Testimonials

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DealerRater Jun 2, 2023

I was looking to get out of my old lease early and the team at Star Subaru was really supportive in helping me achieve this. The staff is so thorough and friendly throughout the shopping experience that I would definitely return and recommend this dealership to others.

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DealerRater Jun 1, 2023

I had a good experience purchasing a new car. They got me in and out very quickly

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DealerRater May 30, 2023

Everyone is friendly and encouraging; knowledgable and efficient. Both leasing our car three years ago and purchasing it recently were pleasant experiences

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Google May 30, 2023

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Google May 29, 2023

Another great experience buying a new car! Very knowledgeable staff lots of patience to help us with the transaction. Accommodated us by retrieving our trade in from service dept to ease transfer of personal items to new car. Kudos to Mike and Jimmy! Can’t say enough thank you’d!

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DealerRater May 28, 2023

The dealership is extremely small and cramped without a comfortable space for people to wait or park. Samantha was very responsive and helpful although a little lacking on some details. She was very quick to respond to my questions and kept in close touch during the entire long distance transaction. Their trade-in offer was $2000 less than what I was offered at a dealership near home and they were not willing to match my offer.

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DealerRater May 26, 2023

Highly recommend Jimmy as your salesman! My parents and I initially went to East Hills Subaru and had a horrible experience there. We ended up going to Star Subaru where we met Jimmy and he got the job done for us. He would try every method there is to get you the car you want. When the car arrived, he explained everything thoroughly and answered every question we had before leaving the dealership. Jimmy is incredibly patient and friendly. He can also speak Chinese, which is a bonus if there is a language barrier.

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Google May 25, 2023

Highly recommend Jimmy as your salesman! My parents and I initially went to East Hills Subaru and had a horrible experience there. We ended up going to Star Subaru where we met Jimmy and he got the job done for us. He would try every method there is to get you the car you want. When the car arrived, he explained everything thoroughly and answered every question we had before leaving the dealership. Jimmy is incredibly patient and friendly. He can also speak Chinese, which is a bonus if there is a language barrier.

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DealerRater May 25, 2023

I traded in my old car and purchased a new car. On both I had a good price point. The salesman Alex was outstanding.

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DealerRater May 23, 2023

Good services but I don’t like that they never mención to me the interés rete I was so happy ontir I saw my Bill 8.95% i it is to high for someone we good credit

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DealerRater May 22, 2023

Very Good and had a great experience with my sales manager and person great job 👏

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DealerRater May 22, 2023

Very polite and listened to my needs. Would definitely come recommend the quality of service.

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DealerRater May 21, 2023

Sales team is very in tune with getting the customer wheat they want. Speed of service was excellent

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DealerRater May 20, 2023

Had a great rapport with Steve he answered all my questions and made my car buying experience less problematic .

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Google May 17, 2023

Samantha is amazing. Best salesperson of all time! Request them, trust me

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Google May 16, 2023

Work hard to solve problems and create customer satisfaction.

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DealerRater May 15, 2023

Buying a car is a conversation. Starting that conversation with Alex Chan turned my dread of car shopping into an enjoyable process capped by purchase of Forester 2. Alex learned my driving needs/wants, informed me on the new safety devices, scheduled test drives, provided time to think, answered my questions and met my budget. Good service department experience on Forester 1 was a plus. Ask to meet with Alex Chan when you make an appointment at Star Subaru. You will not be disappointed.

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DealerRater May 15, 2023

Alex has been extremely helpful in getting us our first car. We are very please with the end result.

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DealerRater May 15, 2023

Kept me update date on progress. Provided all the info I needed. Quick to provide a resolution.

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DealerRater May 13, 2023

Very happy with Jimmy Zeng. He doesn’t come across as a salesman type, which I appreciated very much. He responded to any and all questions and concerns. This is our third Subaru in a row, second one at Star Subaru.

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DealerRater May 13, 2023

Great service and follow up from everyone at the dealership. The rep that serviced us, Samantha, was very attentive

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DealerRater May 8, 2023

I had an excellent experience at Star Suburu. I had no problem securing a purchase over the phone from a different state. Kudos to Samantha! She performed the entire sale like the pro that she is. Thanks again Samantha. It is people like you that make people like me do further business in the future.

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DealerRater May 7, 2023

It was good overall. Satisfactory. It was better than what i expected but theres room for improvement

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DealerRater May 6, 2023

James was extremely courteous… he explained my car's condition and the service options and suggestions. I had to leave my car, and he called with updates and reminders. He could not have been more helpful. He answered all my questions, and there were many, without becoming ( or appearing) impatient or annoyed … rare these days. If he was not 100% sure about something, he readily checked with the technician or supervisor, and when he got back to me, he apologized for the delay. I felt he really cared about my customer experience. I come back to Star Subaru not only for ...

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DealerRater May 5, 2023

provided very profession and courteous service. Made the car buying experience less chaotic and nerve racking

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DealerRater May 4, 2023

Came in for an oil change, took less than 45 minutes Stayed to wait for the oil change- was done very quickly

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DealerRater May 2, 2023

Very pleasant service and Mario was super, the car is wonderful, I will see you en three years.

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DealerRater May 1, 2023
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DealerRater May 1, 2023

Very good and very helpful. The dealership is very helpful in my visit to the shop . And I am very satisfied with their service. I found their service very beneficial to me . Thanks.

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DealerRater May 1, 2023

Steve was great but your back office money guy raked us over the coals. That was not appreciated.

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DealerRater Apr 30, 2023

Alex Chan was excellent, he really made the car buying experience excellent. This was the first couple purchase for me and my partner. He went above and beyond and exceeded our expectations.

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DealerRater Apr 30, 2023

Star Subaru went above and beyond in helping me afford my first ever vehicle. Steve was incredibly patient and kind as I navigated the leasing process, working with myself and my dad to find the best deal possible. Michael was also very personable and gave us additional benefits, and we genuinely felt taken care of like a member of their family. I am so excited to drive my new Subaru, and recommend Steve, Michael, and the entire Star Subaru team if you are looking for first-class service. As a young woman, I was so nervous about navigating this process, but ...

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DealerRater Apr 30, 2023

My experience at this dealership was great, I had a great salesperson that really got me into this new car,

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DealerRater Apr 28, 2023

She was very thorough in explaining what was needed for my car. Also very accommodating when I needed to go to my doctor appointment while my car was being serviced. She was able to find someone to take me and bring me back.

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DealerRater Apr 28, 2023

Professional, courteous, and patient. Made the process pleasant and seamless! I would recommend Samantha to anyone shopping for a new vehicle!

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Google Apr 25, 2023

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DealerRater Apr 25, 2023

The sales rep Alex Chan was great! A true asset to the dealership. He was polite, respectful, attentive to our needs. Will recommend him to family and friends.

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DealerRater Apr 24, 2023

The staff was super-helpful and efficient in handling my questions and offering me a deal that was hard to pass up.

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DealerRater Apr 22, 2023

Awesome! Car was taken in for service. I was called when it was ready. And the service guy handles everything from a to z to even order a car to take me to and from work. The driver was also very nice. I had a great experience.

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DealerRater Apr 20, 2023

Carlos villatoro my advisor explained every thing i asked Every body was very respectfull and polite

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DealerRater Apr 19, 2023

5 it was great...very friendly and helpful....got me the car I wanted the whole process was very easy, they allowed us to test drive a few cars and were very accomodating during that process. Once we decided on the car we wanted, they were able to get it for us ...and worked on the differenct payment options to our satifaction.

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DealerRater Apr 19, 2023

Starting with the salesman Dimitri and the manager Phil, I felt very comfortable with the process of selecting my new car. Dimitri was very patient and informative in discussing all the available options.and helped me in making my selections. Phil was true to the delivery date, and made it happen as I requesred. This is my 4th Subaru and the most pleasant experience of all.

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DealerRater Apr 18, 2023

The dealership was phenomenal. Every employee was very welcoming and provided great service. Alexander was outstanding salesman that made my car buying experience as smooth as possible.

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DealerRater Apr 18, 2023

This is my 3rd lease & I have been content with the service & professionalism that I receive. Hopefully it will continue.

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DealerRater Apr 18, 2023

Awesome car and I love the best deal and sales I know around nyc area.

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Google Apr 18, 2023

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DealerRater Apr 15, 2023

Fast and efficient. Took time to explain findings. Waiting rooms clean and comfortable.

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DealerRater Apr 13, 2023

Every one was so great and very detailed about the vehicle . I thank Steve szi and the manager.

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DealerRater Apr 11, 2023

The staff was friendly and efficient. I do not have anything else to add. Kevin is an asset.

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DealerRater Apr 6, 2023

Dealer very friendly and did not try to deceive us with "dealer haggling" games. No hard pressure to buy.

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Google Apr 6, 2023

Professional services and very helpful to our first car purchase!

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Google Apr 5, 2023

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Google Apr 3, 2023

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DealerRater Apr 1, 2023

Steve Tze definitely gets it. No hassle easy sale. The car features were fully explained and shown in action.

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DealerRater Mar 30, 2023

This dealership offered very good service and hospitality to us. The dealer was also very transparent with pricing and other product offerings.

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DealerRater Mar 30, 2023

The employee is very Professional and friendly. They try to answer all your questions! I will recommend this dealer

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DealerRater Mar 30, 2023

The experience was great and all of them are helpful! I like my new Suburu.

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DealerRater Mar 27, 2023

Best service ever !!!!!! That’s my second car I buy in the dealer always top knowledge and quality salesman !!!!

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DealerRater Mar 26, 2023

Very pleased with the professional service. Very happy with the forester. Thanks for the full tank of gas

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DealerRater Mar 25, 2023

Alexander was a wonderful sales person. He was caring and addressed all our concerns in a positive manner

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DealerRater Mar 25, 2023

Jackson is my number 1 go to guy very detailed and patience with client like me this is my fourth vehicle with Jackson thanks for the service you have done

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DealerRater Mar 22, 2023

Alex was great! He is exceedingly pleasant, cooperative, and attentive to detail. He was happy to spend as much time as I needed to go over the new aspects of my 2023 Subaru. I’ll look for Alex for my next three year lease.

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DealerRater Mar 20, 2023

Star subaru offered great deals, had plenty of car options.. used and new. Also had great workers.

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DealerRater Mar 20, 2023

Very detail explanation the new car every function and worker really care about our needs and good service for all.

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DealerRater Mar 19, 2023

Very helpful and courteous, did notvhave to wait very long for the entire process and knowledgeable

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DealerRater Mar 18, 2023

The dealership was very helpful and responsive. They kept me updated on the status of my vehicle in a timely manner.

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DealerRater Mar 18, 2023

I was recommended to Samantha Reinhardt at Star Subaru and drove 25 miles just to come to this to this dealership and I am so thrilled that I did ! I was looking for the Subaru Forester and Samantha was so great to work with. Her attention to my needs, made recommendations, and secured the best deal for me. In addition, the time spent with Samantha, as well as the Finance Manager Michael, were so pleasant and comfortable. I feel like I am now part of the Star Subaru family. Thank you Star Subaru….you now have a customer for life !

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Google Mar 18, 2023

Excellent

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DealerRater Mar 17, 2023

The sales person Mario provided a thoughtful and friendly service, It’s a great experience to deal with Star Subaru!

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DealerRater Mar 15, 2023

Working with this dealership was a pleasure, the staff is capable and very supportive to the customer.

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DealerRater Mar 14, 2023

The people at star Subaru were Very helpful and straight forward. All employees communicated well and made me feel comfortable.

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DealerRater Mar 14, 2023

This was my 2nd car with Star Subauru. Easy transaction and personal service from my rep Jimmy. Thank you! 🙏

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DealerRater Mar 13, 2023

Great service. Every staff member I dealt with was super helpful and patient. Really appreciate.

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DealerRater Mar 12, 2023

Excellent service and very accomodating. Makes you feel at home like you are part of the family.

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Google Mar 11, 2023

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DealerRater Mar 10, 2023

Alex is patience with all my questions and replied with professional knowledge,very good service and highly recommended

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DealerRater Mar 9, 2023

Staff was very helpful and efficient. Jimmy went above and beyond to get all our paperwork done for pickup. Overall a pleasant car buying experience

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Google Mar 7, 2023

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DealerRater Mar 6, 2023

They were informative and professional and Jimmy was awesome at walking me through my first brand new car buying experience!

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DealerRater Mar 6, 2023

Thank you Steve! We received excellent service from you . You give us professional advice and services!!

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DealerRater Mar 3, 2023

Outstanding, professional, helpful, and clean. Staff very accommodating. Steve was Amazing, and truly knowledgeable, extensively patient!!!

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DealerRater Mar 1, 2023

Alex did great job sellin us suaburu forester. I wish they could give us more discount

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DealerRater Mar 1, 2023

Excellent service and great sales person. Fast and accurate service. Salesperson explained me everything about the car

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DealerRater Feb 26, 2023

Steve Sze was a delight to deal with Very knowledgeable He answered all our questions

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DealerRater Feb 22, 2023

Wonderful experience, excellent service! Will definitely recommend Star Subaru to anyone looking to purchase a car.

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DealerRater Feb 21, 2023

I wished that I was able to lease the car but there were none in stock. I bought my car and hopefully, I will be able to within the year. Also, I bought my car but wish I understood all the charges besides the price that was on my original contract and the taxes.

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DealerRater Feb 21, 2023

Ryann was fantastic. Knowledgeable and explanation of vehicle was clear and precise. He was able to reach a decent deal for me. Ryann is an asset to Star Subaru. The financial end is always tricky and I probably purchased an extra coverage that I really didn’t need. My bad for not being more attentive. Mike did his job well. Overall very pleased.

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DealerRater Feb 20, 2023

Great experience. Our salesman Jimmy was amazing, he made the white process go smoothly for us. Would highly recommend

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DealerRater Feb 20, 2023

Friendly Service, I was given good information about the vehicle I was interested and which trim would fit the needs of me and my family.

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DealerRater Feb 19, 2023

Jimmy was friendly and easy to talk to. He was able to clearly guide us throughout the buying process.

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DealerRater Feb 18, 2023

I had a great experience here especially with my salesperson Demetri. Would recommend people to come here

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DealerRater Feb 17, 2023

Star was very timely with calls of status of car arrival. Very pleased with Dimitri.

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DealerRater Feb 13, 2023

Very easy to work with and provided great customer service. He made the process very easy for us and did a great job taking care of everything.

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DealerRater Feb 12, 2023

Mario is very friendly and professional! He helps me a lot as a first time buyer. The whole process is very smooth. Highly recommend!

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DealerRater Feb 11, 2023

Mario is very professional and helpful. He will assist you in everything you need even after sales.

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DealerRater Feb 11, 2023

Easy to negotiate, and will do everything for your budget... will take care of you on your every concern even after the transaction is done...

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DealerRater Feb 11, 2023

I went in on recommendation to see Demetri. He knows Subaru cars and easily answered my questions. Very willing to give time to help me with questions I might have after I drove the Crosstrex out of the dealership.

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Google Feb 7, 2023

very good.

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DealerRater Feb 7, 2023

Our sales person Steve was very helpful and accommodating. Did not feel any pressure throughout the whole process.

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DealerRater Feb 1, 2023

They where helpful answered all question worked around my schedule and kept me updated about specs and engine

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