Customer Testimonials
I was looking to get out of my old lease early and the team at Star Subaru was really supportive in helping me achieve this. The staff is so thorough and friendly throughout the shopping experience that I would definitely return and recommend this dealership to others.
I had a good experience purchasing a new car. They got me in and out very quickly
Everyone is friendly and encouraging; knowledgable and efficient. Both leasing our car three years ago and purchasing it recently were pleasant experiences
Another great experience buying a new car! Very knowledgeable staff lots of patience to help us with the transaction. Accommodated us by retrieving our trade in from service dept to ease transfer of personal items to new car. Kudos to Mike and Jimmy! Can’t say enough thank you’d!
The dealership is extremely small and cramped without a comfortable space for people to wait or park. Samantha was very responsive and helpful although a little lacking on some details. She was very quick to respond to my questions and kept in close touch during the entire long distance transaction. Their trade-in offer was $2000 less than what I was offered at a dealership near home and they were not willing to match my offer.
Highly recommend Jimmy as your salesman! My parents and I initially went to East Hills Subaru and had a horrible experience there. We ended up going to Star Subaru where we met Jimmy and he got the job done for us. He would try every method there is to get you the car you want. When the car arrived, he explained everything thoroughly and answered every question we had before leaving the dealership. Jimmy is incredibly patient and friendly. He can also speak Chinese, which is a bonus if there is a language barrier.
Highly recommend Jimmy as your salesman! My parents and I initially went to East Hills Subaru and had a horrible experience there. We ended up going to Star Subaru where we met Jimmy and he got the job done for us. He would try every method there is to get you the car you want. When the car arrived, he explained everything thoroughly and answered every question we had before leaving the dealership. Jimmy is incredibly patient and friendly. He can also speak Chinese, which is a bonus if there is a language barrier.
I traded in my old car and purchased a new car. On both I had a good price point. The salesman Alex was outstanding.
Good services but I don’t like that they never mención to me the interés rete I was so happy ontir I saw my Bill 8.95% i it is to high for someone we good credit
Very Good and had a great experience with my sales manager and person great job 👏
Very polite and listened to my needs. Would definitely come recommend the quality of service.
Sales team is very in tune with getting the customer wheat they want. Speed of service was excellent
Had a great rapport with Steve he answered all my questions and made my car buying experience less problematic .
Samantha is amazing. Best salesperson of all time! Request them, trust me
Work hard to solve problems and create customer satisfaction.
Buying a car is a conversation. Starting that conversation with Alex Chan turned my dread of car shopping into an enjoyable process capped by purchase of Forester 2. Alex learned my driving needs/wants, informed me on the new safety devices, scheduled test drives, provided time to think, answered my questions and met my budget. Good service department experience on Forester 1 was a plus. Ask to meet with Alex Chan when you make an appointment at Star Subaru. You will not be disappointed.
Alex has been extremely helpful in getting us our first car. We are very please with the end result.
Kept me update date on progress. Provided all the info I needed. Quick to provide a resolution.
Very happy with Jimmy Zeng. He doesn’t come across as a salesman type, which I appreciated very much. He responded to any and all questions and concerns. This is our third Subaru in a row, second one at Star Subaru.
Great service and follow up from everyone at the dealership. The rep that serviced us, Samantha, was very attentive
I had an excellent experience at Star Suburu. I had no problem securing a purchase over the phone from a different state. Kudos to Samantha! She performed the entire sale like the pro that she is. Thanks again Samantha. It is people like you that make people like me do further business in the future.
It was good overall. Satisfactory. It was better than what i expected but theres room for improvement
James was extremely courteous… he explained my car's condition and the service options and suggestions. I had to leave my car, and he called with updates and reminders. He could not have been more helpful. He answered all my questions, and there were many, without becoming ( or appearing) impatient or annoyed … rare these days. If he was not 100% sure about something, he readily checked with the technician or supervisor, and when he got back to me, he apologized for the delay. I felt he really cared about my customer experience. I come back to Star Subaru not only for ...
provided very profession and courteous service. Made the car buying experience less chaotic and nerve racking
Came in for an oil change, took less than 45 minutes Stayed to wait for the oil change- was done very quickly
Very pleasant service and Mario was super, the car is wonderful, I will see you en three years.
Very good
Very good and very helpful. The dealership is very helpful in my visit to the shop . And I am very satisfied with their service. I found their service very beneficial to me . Thanks.
Steve was great but your back office money guy raked us over the coals. That was not appreciated.
Alex Chan was excellent, he really made the car buying experience excellent. This was the first couple purchase for me and my partner. He went above and beyond and exceeded our expectations.
Star Subaru went above and beyond in helping me afford my first ever vehicle. Steve was incredibly patient and kind as I navigated the leasing process, working with myself and my dad to find the best deal possible. Michael was also very personable and gave us additional benefits, and we genuinely felt taken care of like a member of their family. I am so excited to drive my new Subaru, and recommend Steve, Michael, and the entire Star Subaru team if you are looking for first-class service. As a young woman, I was so nervous about navigating this process, but ...
My experience at this dealership was great, I had a great salesperson that really got me into this new car,
She was very thorough in explaining what was needed for my car. Also very accommodating when I needed to go to my doctor appointment while my car was being serviced. She was able to find someone to take me and bring me back.
Professional, courteous, and patient. Made the process pleasant and seamless! I would recommend Samantha to anyone shopping for a new vehicle!
The sales rep Alex Chan was great! A true asset to the dealership. He was polite, respectful, attentive to our needs. Will recommend him to family and friends.
The staff was super-helpful and efficient in handling my questions and offering me a deal that was hard to pass up.
Awesome! Car was taken in for service. I was called when it was ready. And the service guy handles everything from a to z to even order a car to take me to and from work. The driver was also very nice. I had a great experience.
Carlos villatoro my advisor explained every thing i asked Every body was very respectfull and polite
5 it was great...very friendly and helpful....got me the car I wanted the whole process was very easy, they allowed us to test drive a few cars and were very accomodating during that process. Once we decided on the car we wanted, they were able to get it for us ...and worked on the differenct payment options to our satifaction.
Starting with the salesman Dimitri and the manager Phil, I felt very comfortable with the process of selecting my new car. Dimitri was very patient and informative in discussing all the available options.and helped me in making my selections. Phil was true to the delivery date, and made it happen as I requesred. This is my 4th Subaru and the most pleasant experience of all.
The dealership was phenomenal. Every employee was very welcoming and provided great service. Alexander was outstanding salesman that made my car buying experience as smooth as possible.
This is my 3rd lease & I have been content with the service & professionalism that I receive. Hopefully it will continue.
Awesome car and I love the best deal and sales I know around nyc area.
Fast and efficient. Took time to explain findings. Waiting rooms clean and comfortable.
Every one was so great and very detailed about the vehicle . I thank Steve szi and the manager.
The staff was friendly and efficient. I do not have anything else to add. Kevin is an asset.
Dealer very friendly and did not try to deceive us with "dealer haggling" games. No hard pressure to buy.
Professional services and very helpful to our first car purchase!
Steve Tze definitely gets it. No hassle easy sale. The car features were fully explained and shown in action.
This dealership offered very good service and hospitality to us. The dealer was also very transparent with pricing and other product offerings.
The employee is very Professional and friendly. They try to answer all your questions! I will recommend this dealer
The experience was great and all of them are helpful! I like my new Suburu.
Best service ever !!!!!! That’s my second car I buy in the dealer always top knowledge and quality salesman !!!!
Very pleased with the professional service. Very happy with the forester. Thanks for the full tank of gas
Alexander was a wonderful sales person. He was caring and addressed all our concerns in a positive manner
Jackson is my number 1 go to guy very detailed and patience with client like me this is my fourth vehicle with Jackson thanks for the service you have done
Alex was great! He is exceedingly pleasant, cooperative, and attentive to detail. He was happy to spend as much time as I needed to go over the new aspects of my 2023 Subaru. I’ll look for Alex for my next three year lease.
Star subaru offered great deals, had plenty of car options.. used and new. Also had great workers.
Very detail explanation the new car every function and worker really care about our needs and good service for all.
Very helpful and courteous, did notvhave to wait very long for the entire process and knowledgeable
The dealership was very helpful and responsive. They kept me updated on the status of my vehicle in a timely manner.
I was recommended to Samantha Reinhardt at Star Subaru and drove 25 miles just to come to this to this dealership and I am so thrilled that I did ! I was looking for the Subaru Forester and Samantha was so great to work with. Her attention to my needs, made recommendations, and secured the best deal for me. In addition, the time spent with Samantha, as well as the Finance Manager Michael, were so pleasant and comfortable. I feel like I am now part of the Star Subaru family. Thank you Star Subaru….you now have a customer for life !
Excellent
The sales person Mario provided a thoughtful and friendly service, It’s a great experience to deal with Star Subaru!
Working with this dealership was a pleasure, the staff is capable and very supportive to the customer.
The people at star Subaru were Very helpful and straight forward. All employees communicated well and made me feel comfortable.
This was my 2nd car with Star Subauru. Easy transaction and personal service from my rep Jimmy. Thank you! 🙏
Great service. Every staff member I dealt with was super helpful and patient. Really appreciate.
Excellent service and very accomodating. Makes you feel at home like you are part of the family.
Alex is patience with all my questions and replied with professional knowledge,very good service and highly recommended
Staff was very helpful and efficient. Jimmy went above and beyond to get all our paperwork done for pickup. Overall a pleasant car buying experience
They were informative and professional and Jimmy was awesome at walking me through my first brand new car buying experience!
Thank you Steve! We received excellent service from you . You give us professional advice and services!!
Outstanding, professional, helpful, and clean. Staff very accommodating. Steve was Amazing, and truly knowledgeable, extensively patient!!!
Alex did great job sellin us suaburu forester. I wish they could give us more discount
Excellent service and great sales person. Fast and accurate service. Salesperson explained me everything about the car
Steve Sze was a delight to deal with Very knowledgeable He answered all our questions
Wonderful experience, excellent service! Will definitely recommend Star Subaru to anyone looking to purchase a car.
I wished that I was able to lease the car but there were none in stock. I bought my car and hopefully, I will be able to within the year. Also, I bought my car but wish I understood all the charges besides the price that was on my original contract and the taxes.
Ryann was fantastic. Knowledgeable and explanation of vehicle was clear and precise. He was able to reach a decent deal for me. Ryann is an asset to Star Subaru. The financial end is always tricky and I probably purchased an extra coverage that I really didn’t need. My bad for not being more attentive. Mike did his job well. Overall very pleased.
Great experience. Our salesman Jimmy was amazing, he made the white process go smoothly for us. Would highly recommend
Friendly Service, I was given good information about the vehicle I was interested and which trim would fit the needs of me and my family.
Jimmy was friendly and easy to talk to. He was able to clearly guide us throughout the buying process.
I had a great experience here especially with my salesperson Demetri. Would recommend people to come here
Star was very timely with calls of status of car arrival. Very pleased with Dimitri.
Very easy to work with and provided great customer service. He made the process very easy for us and did a great job taking care of everything.
Mario is very friendly and professional! He helps me a lot as a first time buyer. The whole process is very smooth. Highly recommend!
Mario is very professional and helpful. He will assist you in everything you need even after sales.
Easy to negotiate, and will do everything for your budget... will take care of you on your every concern even after the transaction is done...
I went in on recommendation to see Demetri. He knows Subaru cars and easily answered my questions. Very willing to give time to help me with questions I might have after I drove the Crosstrex out of the dealership.
very good.
Our sales person Steve was very helpful and accommodating. Did not feel any pressure throughout the whole process.
They where helpful answered all question worked around my schedule and kept me updated about specs and engine