Star Subaru Response to COVID-19

Here at Star Subaru your safety has always been our primary concern. We realize that times have changed quickly in every aspect of our lives and how we service our cars has changed too. In the past when we focused on the safety of our customers it typically meant vehicle safety. Ensuring your vehicle airbags, seatbelts, tires, and warning sensors were all operating correctly. Now we have expanded that to include the overall health of our customers. Immediately after details emerged about the COVID-19 virus and safe practices were outline by the CDC we began to adopt a new series of practices to keep our customers and staff safe in our showroom, lot and our service center. Our technicians were trained on new procedures all geared to increase the safety of their co-workers and our customers. We have already started our new standard process where every auto or truck prior to being returned to you will be cleaned and sanitized by our trained personnel, no matter the service. We will also make curbside pick-up available going forward for customers who wish to take the extra step of limiting personal interactions.

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Star Subaru is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers’ needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

Thorough cleanings of all dealership facilities daily
Sanitizing gel and foam stations available on-site
Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
Adhering to the recommended six feet of social distance from other staff and customers
We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you’re looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don’t hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

Contact Us